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Responsible Gaming

Gambling is for entertainment and only those who gamble responsibly and consciously will enjoy our offer in the long run. We would like to support you in this.
If you have any questions or problems, please feel free to contact us:

Contact details & service hours


Counseling options

If you would like to deal with your gambling behaviour or are looking for help, there are a variety of options available - regardless of whether you are at risk, have already identified problems or are dealing with relatives.

If you have decided that you would like support in the form of personal counseling, you can find information on counseling centers in your area by clicking on the following link: Regional counseling centers

There you will find contact details as well as further information on support options.

You can find further offers on the Internet at:
www.bundesweit-gegen-gluecksspielsucht.de
www.check-dein-spiel.de
www.gluecksspielsucht.de
www.spielbewusst.de

Federal Center for Health Education (BZgA)
www.bzga.de
Tel. 0800 1372700

10 Golden Rules for Responsible Gaming

  1. Playing serves the entertainment, not to forget problems, quarrel or worries

  2. Set yourself a fixed financial limit and determine how often and for how long you want to play

  3. Inform yourself about the chances of winning and the course of the game before starting to gamble

  4. Do not neglect other hobbies and your social environment

  5. Play only with a clear head (not under the influence of alcohol or medication or overtired)

  6. Only use unplanned money that you do not need for other expenses

  7. Never borrow money in order to gamble

  8. Take a break from gambling more often

  9. Do not try to win back lost money

  10. Do not fully reinvest winnings, but quit the game after a lucky streak

We give each player the option to limit bets and losses on a monthly, weekly or daily basis.

You can also find more information on the topics of "Gambling Consciously," "Youth and Consumer Protection," and "Help with Problem Gambling" at www.spielbewusst.de

Self-test

If you are concerned about your gambling behaviour or would like a general assessment of your own gambling behaviour, you can take a free and anonymous self-test.

Exclusion from the game

Our offer should be fun, if this is no longer the case, we offer players the possibility of game bans. In addition to a short-term game ban for 24 h (button in the player area), you can also apply for a game ban.

Self-blocking

If you wish to exclude yourself from the gaming offer, you can submit an application for a self-block. You will then be blocked from all providers and most forms of play. After the specified blocking period has expired, you can then apply to the supervisory authority for unblocking.

If you wish to self-lock, you can download the application here. Our support team and helpline staff will be happy to answer any questions and assist you.

Self-blocking request form

Third-party blocking

If you are not the one affected by serious gambling problems (gambling addiction, threat to livelihood, etc.) but a relative, you have the option of applying for a third-party block in order to exclude your relative from gambling. You must provide evidence of the necessity for such a third-party ban.

Our support team and helpline staff will also be happy to answer any questions you may have as a relative and provide you with support.

Third-party blocking request form

A gambling ban is in most cases only a first step towards solving the problem. Therefore, it is best to contact a counseling center.

Contact for Player Protection & Social Concept

Martina Schmidt
LÖWEN ENTERTAINMENT GmbH
Offakamp 7
22529 Hamburg
Tel: +49 40 235157611
E-Mail: [email protected]

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For ages 18 and above
Licensed (Whitelist)
Gambling can cause addiction
Find help at buwei.de

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BluBet Operations Ltd. is a government approved and licensed operator of virtual slot games. The permit of the Gambling Authority of the Federal States of Germany (Gemeinsame Glücksspielbehörde der Länder (GGL)) was issued through Landesverwaltungsamt Sachsen-Anhalt on 09.08.2022, see White-List. The licence of the Malta Gaming Authority (MGA/B2C/855/2020) was issued on 21.06.2021. BluBet Operations Ltd. is incorporated in Malta with the registration number C 97195 and its registered address is W Business Centre Level 4, Triq Dun Karm, Birkirkara BKR 9033, Malta.

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